The ITS Help Desk can provide limited support and offers extended hours of operations at the start of the semester to support you in different time zones. Students report being able to access most, but not all, of USF’s supported educational technologies, although they are often subject to data throttling based on IP address and may experience limited connectivity. Visit the Canvas Student Guide with answers to frequently asked questions.Įducational Technology Access Abroad and Technical Support.This is the vendor technical support for Canvas who can see your personal Canvas environment and help troubleshoot issues live. Canvas Help can also be accessed by clicking the Help button on the left Canvas navigation menu. If you have a Canvas specific issue, contact the Instructure Canvas Support Hotline 24/7 at +1 (833) 668-1666 or access Chat with Canvas Support (Students). If you are having trouble accessing Canvas, Zoom, or other educational technologies supported by USF, please contact the ITS Help Desk: call +1 (415) 422-6668, email or submit an online request on the Service Portal. Read the following information to help get you started and guide you through the transition to online. Educational Technology Services has created a guide to help students prepare to interact with online course content and stay connected to classmates and instructors. In the event of a disruption to scheduled classes or campus closures, be prepared to continue class online.
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